FAQs

FAQ

How is Covid-19 impacting my shipment?

As of today, our shipments are still being delivered as per normal but we are foreseeing some delay due to the current situation worldwide. 

Please do not hesitate to contact us at sales@luxoba.com if you need further assistance.

How do I make payment?

We have 2 options for payment, the paypal option or major credit/debit card 

If using the paypal option, you will be directed to the paypal site when you click the complete order button. You can use paypal account if you have or you can choose to pay with debit/credit card. Please scroll down to click the Pay with debit or credit card button and proceed with your payment.

If using major credit/debit card option, fill up the required information and complete the payment.

Please do not hesitate to contact us at sales@luxoba.com if you need further assistance.

Why am I checking out with RM and not my local currency?

In order to make your shopping experience better and to provide a representation of what you would pay, we auto calculated the cart in your local currency based on the current exchange rate. At checkout, payment will be processed in RM. 

Please do not hesitate to contact us at sales@luxoba.com if you need further assistance.

Why have I not received my tracking number?

After an order is placed, you will receive the tracking number after 2-3 days via email.

Why is there no tracking information?

Tracking information will be available between 3- 5 days of the purchase. ( Not applicable for Pre-Order items)

How long will it take for me to get my order?

Why did I not get all the products ordered?

This is most likely because your order consist of different collections. Be assured the rest of the items are on the way. In any case, if you have any queries please do contact us at sales@luxoba.com

What if I did not receive my order?

If in any case the shipment does not arrive within the given time frame, please do contact us at sales@luxoba.com and we will work on resolving the matter ASAP. Please refer our shipping policy for further details

What if I received a defective order?

If in any case If your product is defective, please do contact us intermediately at sales@luxoba.com and we will work on resolving the matter ASAP. Please refer our return policy for further details.

What is your return/refund policy?

You will have 5 days after delivery to make any changes. Please contact us at sales@luxoba.com and will assist you accordingly. Please refer our return policy for further details.https://luxoba.com/policies/refund-policy

Who pays the import duty if any?

Unfortunately due to import duties being different for each country, it is not possible to include import duties into your order. Hence, all import duty( If any) is to be paid by customer during delivery.

How do I contact your company if my question isn’t answered here?

Please feel free to email us at sales@luxoba.com or info@luxoba.com for any doubts or questions you may have. We will reply all queries within 24 hours.